3Shape Communicate (Free) — Cloud Collaboration for Dental Labs and Clinics
Context
3Shape Communicate (Free) is a cloud-based platform designed to connect dental clinics with labs and partners. Instead of sending models and impressions physically, it allows dentists to upload intraoral scans and treatment requests directly to the lab in digital form. For labs, it means fewer delays and errors; for clinics, it provides faster turnaround and better case tracking. The free edition covers the basics of digital communication, making it useful for smaller practices that want to digitize their lab interactions without investing in a full CAD/CAM suite.
Technical Profile
| Area | Details |
| Platform | Cloud-based, accessible via web browser and 3Shape ecosystem apps |
| Dental focus | Digital transfer of scans, orders, and case data |
| Core modules | Case submission, file sharing, order tracking, messaging |
| Interop | Native integration with 3Shape scanners and design tools; STL uploads |
| Imaging | Handles intraoral scan files, 3D models (STL/PLY) |
| Security | Encrypted transfer, account-based access control |
| Multisite | Supports multi-clinic and multi-lab collaboration |
| Backup/DR | Cloud storage with redundancy |
| Licensing | Free tier for basic communication; premium tiers unlock advanced features |
Scenarios (Dental-Specific)
– A dental clinic uploads intraoral scans to its partner lab, replacing the physical shipment of impressions.
– A prosthodontist tracks case status online and receives digital design previews before production.
– A small lab collaborates with multiple clinics using the free tier, streamlining orders without extra software costs.
Workflow (Admin View)
1. Register an account on 3Shape Communicate (free tier).
2. Connect the account with intraoral scanner software or upload STL files manually.
3. Define partner labs and set up order templates.
4. Submit cases digitally with scans and instructions attached.
5. Track progress and communicate via the integrated messaging system.
6. Archive completed cases in cloud storage for audit or reference.
Strengths / Weak Points
Strengths
Eliminates physical shipping of impressions, speeding up workflows.
Free tier lowers entry barrier for small clinics and labs.
Tight integration with 3Shape ecosystem (scanners, CAD tools).
Case tracking and messaging improve communication clarity.
Weak Points
Limited features compared to paid tiers (e.g., advanced design previews).
Requires stable internet for reliable use.
Best suited for clinics already using 3Shape scanners.
Not a replacement for full CAD/CAM software.
Why It Matters
Digital dentistry depends on reliable collaboration between clinics and labs. 3Shape Communicate (Free) provides an accessible entry point, allowing practices to send scans and instructions without extra cost. For small and mid-sized clinics, it simplifies lab communication and reduces turnaround times. Even if the free tier lacks premium features, its role in replacing physical impressions with digital workflows makes it an important step toward fully digitized dentistry.
